SPS tutor Monthly Updates (Mandatory Read)
Our Monthly Email Updates
Dear Families,
As we head into November, please take a moment to review the following important updates and reminders regarding scheduling, staffing, and tutoring policies.
1. Baseline Scores (SAT, ACT, and CLT Students)
All incoming SAT, ACT, and CLT students must have baseline scores prior to beginning tutoring. This can be provided in one of two ways:
- Option 1: Submit an official, full-length score report from a prior test.
- Option 2: Complete a full-length practice test with us before your first session.
This baseline data is essential—it allows us to personalize your program and accurately measure progress throughout tutoring.
2. Staffing & Locations
- Naples: Kylie is currently on maternity leave. Nancy, a retired CCPS teacher, has stepped in to cover her sessions on Mondays at the Naples office.
- Sarasota & Naples: Both locations are currently on a waitlist; we anticipate opening additional availability once new staff are onboarded.
- Fort Myers & Knoxville: These locations still have openings.
- FOCUS Sessions: Plenty of virtual availability remains for all students.
3. Scheduling Notices
- Ali will be away for a conference during the first week of November and will not be seeing students during that time.
- We follow the CCPS holiday calendar.
- Thanksgiving Break: November 22–30 (no sessions for staff).
- Winter Break: December 20–January 4 (no sessions currently planned).
- Special Availability: Ali will offer limited Elite Platinum sessions on November 24 and 25 from 8:00–11:00 a.m. if you want sessions over Thanksgiving Break.
Please plan ahead for these closures and limited dates.
4. Booking & Payment
- All sessions must be paid at the time of booking.
- Unpaid appointments will be automatically cancelled without notice.
- Students cannot attend sessions without a signed contract on file.
5. Tutoring Agreements & Discounted Packages
- Every client must sign the 2025–2026 Tutoring Agreement (emailed to you). If not signed within 7 days, the agreement will be revoked, and services/discounts will pause until a new agreement is signed.
- To receive the discounted 10-session rate, a 10-session contract must be signed. Otherwise, all sessions will be billed at the standard hourly rate.
6. Scheduling & Calendars
- Available times on our online calendars are the only available options.
- Manage appointments directly using the calendar links in your confirmation emails.
- You’ll receive automated confirmations and reminders (one day before and one hour before your session).
- Please do not book more than one session per day. Back-to-back appointments with different tutors are not permitted to avoid burnout and maintain effectiveness.
7. Cancellations
- Cancellations may be made via your confirmation email link or by emailing atozer@spstutor.com.
- Please do not contact staff directly to cancel sessions.
- At least 24 hours’ notice is required to cancel or reschedule.
- Sessions cancelled with less notice—or missed entirely—will be charged in full, with no exceptions.
Thank you for your continued partnership and attention to these policies. We appreciate your cooperation in helping us maintain structure, quality, and consistency for every student we serve.
Our Monthly Email Updates
October Email
1. Baseline Scores (SAT, ACT, CLT Students)
All incoming SAT, ACT, or CLT clients must have baseline scores before beginning tutoring. This can be provided in one of two ways:
- An official, full-length score report from a prior test, or
- Completion of a full-length practice test with us before sessions begin.
This baseline data is essential, as it allows us to create an individualized program and track measurable growth throughout tutoring.
2. Staffing & Locations
- Kylie will be on maternity leave beginning this month. Ali will temporarily step back into the Naples office to see students until we find a suitable hire to join our team.
- Naples: Currently on a waitlist for in-person students.
- Sarasota, Fort Myers, and Knoxville: In-person openings are available.
- Virtual sessions remain open and unaffected.
3. Scheduling Notices
- Ali will be away for a conference the first week of November and will not be seeing any students during this time.
- We follow the CCPS holiday calendar. There will be no sessions during:
- Thanksgiving Break: November 22–30
- Winter Break: December 20 – January 4
4. Booking & Payment
- All sessions must be paid for at the time of booking. Any unpaid appointments will be automatically cancelled without notice.
- We do not provide services to students without a signed contract on file.
5. Tutoring Agreements & Discounted Packages
- Every client must sign the 2025–2026 Tutoring Agreement (emailed to you). If left unsigned for longer than 7 days, the agreement will be revoked and no services or discounts will be provided until one is on file.
- To receive the discounted 10-session rate, you must sign the 10-session contract. Without this, all sessions will be billed at the standard hourly rate.
6. Scheduling & Calendars
- Available times listed on our booking calendars are the only times we have available. You may manage your appointments directly through the calendar links provided in confirmation emails.
- You will receive automated confirmations and reminders (the day before and one hour before your session) with all relevant details.
- Please do not book more than one appointment per day. Back-to-back sessions with different tutors are not permitted, as this reduces effectiveness and can cause student burnout.
7. Cancellations
- Cancellations can be made through the links in your confirmation emails or by emailing atozer@spstutor.com. Please DO NOT email staff directly to cancel—direct all cancellation requests to Ali.
- You must provide at least 24 hours’ notice to cancel or reschedule. Sessions cancelled with less notice—or missed entirely—will still be charged in full, with no exceptions.
8. Previous Credits
If you were a client in previous years with unused sessions, those have been converted into a cash credit. Please note: credit never expires and can be applied toward the new pricing structure listed on our Pricing Page.
Our Monthly Email Updates
September Email
Dear Families,
As we begin the 2025–2026 school year, I want to ensure everyone is aware of our updated policies so that we can best serve your students:
1. Booking & Payment
- All sessions must be paid for at the time of booking. Any unpaid appointments will be automatically cancelled without notice.
- We do not provide services to students without a signed contract on file.
2. Tutoring Agreements & Discounted Packages
- Every client must sign the 2025–2026 Tutoring Agreement. Agreements will be emailed to you. If left unsigned for longer than 7 days, they will be revoked and no services or discounts will be provided until we have one on file.
- To receive the discounted 10-session rate, you must sign the 10-session contract. Without this, all sessions will be billed at the standard hourly rate.
3. Scheduling & Calendars
- Available times listed on our booking calendars are the only times we have available. You may manage your appointments directly through the calendar with the links provided in confirmation emails.
- You will receive automated confirmations and reminders (the day before and one hour before your session) with all relevant details.
- Please do not book more than one appointment per day. Back-to-back sessions with different tutors are not permitted, as this reduces effectiveness and can cause student burnout.
4. Cancellations
- Cancellations can be made through the links in your confirmation emails or by emailing atozer@spstutor.com, please DO NOT email the staff to cancel. Direct these emails to Ali only.
- You must provide at least 24 hours’ notice to cancel or reschedule. Sessions cancelled with less notice—or missed entirely—will still be charged in full and there are no exceptions.
5. Previous Credits
- If you were a client in previous years with unused sessions, those have been converted into a cash credit. Please note: credit never expires and can be applied towards the new pricing structure listed on our Pricing Page
We appreciate your cooperation in helping us maintain a smooth and effective learning environment for all of our students. If you have any questions, please feel free to reach out via email.
Warmly,
Ali Tozer